7th Floor, Hamilton House
Phone: 0330 333 6100
Netcall PLC is a UK company quoted on the AIM market of the London Stock Exchange. TelephoneticsVIP, Q-Max and Datadialogs are now part of the Netcall group. Netcall’s combined software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification.
The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall’s client base contains over 600 organisations in both the private and public sectors. These include 80% of the major UK multiplex cinemas, over 60% of the NHS Acute Health Trusts, central and local authorities, major telecoms operators and leading commercial organisations across many sectors.
A selection of our solutions include:-
Q-Max® is the most widely installed Workforce Management Solution in the UK. A powerful software system to schedule and forecast the number of agents required to respond to customer demand that includes intra-day and shift scheduling, long-range forecasting and self service functions.
QueueBuster® is a fully automated real-time call back system which gives your customers an alternative to queuing. They simply leave their details and QueueBuster holds their place in the queue. Callers receive a call back as soon as an agent is available.
ContactPortal® streamlines customer and internal call handling by reliably and accurately answering and routing calls. Staff can be at any location and callers are seamlessly routed by simply saying the name of the person or department they want to speak to.
ContactCentre 59R is a powerful, intelligent, customer focused contact centre call handling solution
Automated Agents provide secure and effective customer self-service for routine tasks – inbound or outbound at a fraction of the comparable advisor cost to serve. Repetitive transactional tasks are removed saving time and money.
Eden gives your business the power to solve complex problems quickly and with ease by offering a single–view desktop solution. For example; multiple data sources (systems) are brought together to present a single-view (of a customer, patient or citizen) with single-sign-on to eliminate wasted work and facilitate meeting first call resolution targets.
98% of clients recommend our products; and we were delighted that in the 2011 Microsoft Gold Customer Survey our clients rated us 92.86% on overall performance. Our clients achieve early payback and continue to make productivity savings year on year. Do contact us for assistance with your business case and any further current client case studies.
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