SMARTVOICE VIEWPOINT – A New Customer Feedback Solution From Sinclair Voicenet
Written by Chantelle Newton Saturday, 27 April 2013 12:43
Sinclair Voicenet, the UK's longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has launched SmartVoice ViewPoint, a new customer feedback solution. It allows organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to identify key ways to improve customer service around the clock.
Written by Chantelle Newton Wednesday, 20 February 2013 12:37
Jabra takes audio conferencing to a new level
With its new Jabra SPEAK™ 510 speakerphone Jabra targets the mobile worker to a further extent than ever before. Featuring Bluetooth® technology the Jabra SPEAK 510 enables even more user flexibility and meets increased demands for mobility, at home, in the workplace or on the go.
KANA Software Announces Growth and Expansion in EMEA Operations, Key Executive Appointments
Written by Chantelle Newton Monday, 11 February 2013 11:04
Six Months Following the Acquisition of Ciboodle, KANA Shores up Resources
to Serve Expanding European Client Roster
KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced the continued growth and expansion of its European operations, as well as the appointment of several new executive management posts.The new resources will be devoted to serving KANA's growing European client base. The company has won significant new business with a number of new customers including Barclays, Eircom, IFDS and Mobile Money.
Noble Systems and Empatel Announce Strong Outbound Partnership
Written by Chantelle Newton Monday, 11 February 2013 10:40
Providing Unified Contact Centre Solutions to Turkey and Beyond
Manchester, UK – February 5, 2013: Noble Systems, a global leader in unified customer communications, are pleased to announce their recent partnership with Empatel, a market leading reseller in Turkey, specialising in Unified Communications Solutions. The partnership has enabled Noble Systems to penetrate new territories and has already secured two new customers.Empatel was founded in 2008. The organisation boasts a strong technical team of certified engineers and experienced sales and management staff that have a growing number of successful projects in the communications sector.
Noble Systems’ Clients Triumph at Debt Collection Awards
Written by Chantelle Newton Friday, 30 November 2012 16:56
Four of Noble Systems’ top clients have won an array of awards in Credit Today’s 2012 Debt Collection Awards??Manchester, UK – November 27 2012: Noble Systems, a global leader in unified contact centre technology solutions, is pleased to announce that 50% of the awards given at the Debt Collection Awards 2012 went to companies using robust collection centre technologies from Noble Systems.??
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