Events Diary 2012

Written by Administrator Wednesday, 30 June 2010 14:49

 2013

17th May 2013 - LSECCA

Park Plaza Hotel, Embankment, London

22nd May 2013

Joint SECCF/LCCF Netowkring Event 

'Impact Every Customer Contact in 'REAL TIME' 

Sponsored by 

  &  

Hilton Hotel, 17 - 18 Upper Woburn, London, WC1H 0HT

Now that it is becoming increasingly difficult to contact prospective customers by outbound calling it has never been more important to maximise the benefits from inbound contact. Learn how technology can help agents in REAL TIME make the most of every customer contact.

Agenda:

9:00 - 9.30 - Coffee & Registration

9:30 - 9:45 - Welcome - Trevor Butterworth - SECCF/LCCF

9:45 - 10:00 - Introduction
Sinclair Voicenet, UK's leading provider of Contact Centre Solutions, introduces the concept of NICE Real Time Solutions

10:00 - 10:30 - Real Time Process Optimisation – NICE
Analysing the on-going, multifaceted exchange of interactions and transactions between customers and organisations provides valuable insights about what customers want, the issues they face and how to address them. NICE Real-Time Process Optimisation helps organisations to shape interactions in real time and deliver real-time decisioning, next-best-action guidance and process automation.

10:30 - 11:15 - Coffee break

11:15 - 11:45 - Customer Case Study

11:45 - 12:15 - Real Time Service to Sales
Customer service interactions can be a great time to promote products and services if agents can identify the decisive moment. NICE Service-to-Sales can successfully identify sales opportunities, find the next-best-offer in real time and guide agents through the entire sales process, from offer presentation to order fulfilment. It will increase real-time up-sell and cross-sell conversion rates and improve inbound sales effectiveness.

12:15 - 12:30 - Q & A Session

12:30 - Lunch – Demonstration suite available during lunch and networking session

11th July 2013

Annual BT Tower Event

Maple Street, London W1P 6EA

Agenda TBC

27th September 2013

Venue & Agenda TBC

14th November 2013

Venue & Agenda TBC

We are looking for venues for all of the above events, if you are interested in being a host, please contact Trevor Butterworth E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 07932 669 299.

All Regional networking meetings start at 09.00 and finish at 13.00

You can obtain information about any of our networking meetings by emailing our This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please note that this information is subject to change, dates & confirmation of venues will be emailed to you once your place to an event has been confirmed.